Terms of Service
Last updated: October 8, 2026. These terms govern your use of the Ember CRM platform.
Acceptance of terms
By creating an account or using Ember CRM, you agree to these terms. If you do not agree, you may not use the service. You must be at least 18 years old and authorized to enter into this agreement on behalf of your restaurant.
Your account
You are responsible for maintaining the security of your account and for all activity under your credentials. You agree to provide accurate information and to keep it current.
Acceptable use
You agree not to:
- Use Ember to send unsolicited, deceptive, or unlawful messages.
- Misrepresent your identity or affiliation with a restaurant.
- Upload content that infringes the rights of any third party.
- Attempt to disrupt, reverse engineer, or gain unauthorized access to the service.
- Resell or sublicense access to Ember without written permission.
SMS messaging terms
[Insert Business description here; this is simply a brief description of the kinds of messages users can expect to receive when they opt in.]
You can cancel the SMS service at any time. Just text "STOP" to the [Phone Number]. After you send the SMS message "STOP" to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again.
If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance, or you can get help directly at [support email address or toll-free number].
Carriers are not liable for delayed or undelivered messages.
As always, message and data rates may apply for any messages sent to you from us and to us from you. You will receive [message frequency]. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.
If you have any questions regarding privacy, please read our privacy policy: Privacy Policy
Fees & billing
Subscription fees are billed in advance on a recurring basis as described on your plan. Fees are non-refundable except where required by law. We may change pricing with at least 30 days' notice.
Termination
You may cancel your account at any time. We may suspend or terminate access for violations of these terms or to protect the service. Upon termination, your right to use Ember ends immediately.
Disclaimers & limitation of liability
Ember is provided "as is" without warranties of any kind. To the fullest extent permitted by law, Ember is not liable for indirect, incidental, or consequential damages arising from your use of the service.
Changes to these terms
We may update these terms from time to time. We'll notify you of material changes by email or a notice in the platform. Continued use after changes take effect constitutes acceptance.
Contact us
Questions about these terms? Contact us at legal@embercrm.com or through our contact page.