One platform for the whole restaurant
Ember replaces the patchwork of reservation books, spreadsheets, and marketing tools with a single CRM built for the way restaurants actually run.
Reservations & table management
One calendar for every booking channel. Smart table mapping keeps your floor efficient on the busiest nights.
- Online, phone, and walk-in bookings in one view
- Automated waitlist with SMS updates
- No-show reminders that cut empty tables
- Floor plan with real-time table status
Guest profiles & preferences
Remember every guest — allergies, favorites, anniversaries, and spend — so every visit feels personal.
- Allergy, dietary, and seating preferences
- Full visit and spend history
- Special-occasion reminders for your team
- VIP & regular tagging
Marketing automation
SMS and email campaigns built for restaurants. Fill slow nights and win back guests who haven't visited in a while.
- Drag-and-drop campaign builder
- Automated win-back sequences
- Birthday & anniversary offers
- Segmented guest lists
Loyalty & rewards
A loyalty program that runs itself. Guests earn points with every visit — no separate app required.
- Points on every visit and dollar spent
- Tiered perks and member-only offers
- Guests join with their phone number
- Automated reward redemption
Analytics & reporting
Know your numbers. Track covers, repeat-guest rate, campaign ROI, and revenue per guest at a glance.
- Repeat-guest and retention metrics
- Campaign performance and ROI
- Revenue per guest and per cover
- Exportable reports for the team
Reviews & reputation
Collect feedback automatically and route happy guests to review sites. Catch issues before they go public.
- Post-visit feedback requests
- Route happy guests to Google & Yelp
- Flag negative feedback for instant follow-up
- Centralized review dashboard
Connects with the tools you already use
Ember plugs into your POS, booking widget, and ordering channels so guest data flows in automatically — no double entry, no silos.
See it in action